This is my first one star review, I feel bad doing it…but I must be honest. We planned a nice dinner with our sons, and decided on Toma La. The Rymal road restaurant is closer, but I saw the the Upper James location had better ratings, so I ordered from there through Skip the Dishes. Oops.
I ordered 2 separate chicken dinners, with 2 sides each, and a 6 pack of natas. I got a phone call saying they didn’t have natas or French fries and to call and cancel.
I had my two sons try to help me cancel the order, but before we were could figure it out, the food (or half of it arrived). One chicken, 3 sides, no French fries, no second chicken, no natas.
Instead of enjoying our family dinner, I found myself calling Toma La and talking to a young girl, Lovua (sic) telling me it was my fault and I made a mistake and should’ve cancelled my order. I asked to speak to someone who could help me out, but she said the answer would be the same.
The only retribution offered was to come in and get a free chicken…the cost of gas to get there. I asked about my dessert and loss of money, but I was informed it was a skip the dishes problem and to call them and figure it out.
Be careful where, and how you order.
Mike Coons
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August 23, 2024
Terrible experience when ordering from this restaurant. I ordered through Skip the Dishes who have always been good, up to this point. I received less than half of what I ordered for my son’s birthday. I called to complain but I was told it was my fault, not theirs.
No refund, terrible customer service. I was told to drive back to the restaurant and get what they missed at my cost.
Thank you for making what should have been a nice dinner not so nice.
Try Nando’s instead, at least they treat their customers better. Also, skip Skip the Dishes, they were no help either.
Alexis Underwood
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August 29, 2024
We came in with a large group of people and they gave all of us time to browse the menu and were super helpful when ordering as some people had never eaten Portuguese cuisine before. Some group member also had allergies and they were very accommodating. Food was incredibly flavourful, super fresh and prepared quickly. Would 100% come here again
Linda Kennett
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August 25, 2024
Reducing my rating from 5 stars, to 3.
It's been such a hit and miss lately. They used to serve bread and butter when you dined in, not anymore. In a matter of a few weekends.
Last time they served us Boiling hot and fridge cold beans in the same bowl! Made me realize they probably microwave it as the temp was so uneven.
The waitress didn't even ask whether we wanted piri piri on our chicken or not, they just made it without. (That sorta matched her I don't even wanna be here face). But, it took so long for the food to come out, I wouldn't have been able to wait for them to fix it (which she didn't offer to anyways).
Anyways, that was the last time for a reason unfortunately.
Sequoia Moss
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June 25, 2024
I had a lovely lunch here today. The service was excellent and the chef who made this dish clearly loves what he does.
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1550 Upper James St #21, Hamilton, ON L9B 1J5, Canada
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This is my first one star review, I feel bad doing it…but I must be honest. We planned a nice dinner with our sons, and decided on Toma La. The Rymal road restaurant is closer, but I saw the the Upper James location had better ratings, so I ordered from there through Skip the Dishes. Oops. I ordered 2 separate chicken dinners, with 2 sides each, and a 6 pack of natas. I got a phone call saying they didn’t have natas or French fries and to call and cancel. I had my two sons try to help me cancel the order, but before we were could figure it out, the food (or half of it arrived). One chicken, 3 sides, no French fries, no second chicken, no natas. Instead of enjoying our family dinner, I found myself calling Toma La and talking to a young girl, Lovua (sic) telling me it was my fault and I made a mistake and should’ve cancelled my order. I asked to speak to someone who could help me out, but she said the answer would be the same. The only retribution offered was to come in and get a free chicken…the cost of gas to get there. I asked about my dessert and loss of money, but I was informed it was a skip the dishes problem and to call them and figure it out. Be careful where, and how you order.
Terrible experience when ordering from this restaurant. I ordered through Skip the Dishes who have always been good, up to this point. I received less than half of what I ordered for my son’s birthday. I called to complain but I was told it was my fault, not theirs. No refund, terrible customer service. I was told to drive back to the restaurant and get what they missed at my cost. Thank you for making what should have been a nice dinner not so nice. Try Nando’s instead, at least they treat their customers better. Also, skip Skip the Dishes, they were no help either.
We came in with a large group of people and they gave all of us time to browse the menu and were super helpful when ordering as some people had never eaten Portuguese cuisine before. Some group member also had allergies and they were very accommodating. Food was incredibly flavourful, super fresh and prepared quickly. Would 100% come here again
Reducing my rating from 5 stars, to 3. It's been such a hit and miss lately. They used to serve bread and butter when you dined in, not anymore. In a matter of a few weekends. Last time they served us Boiling hot and fridge cold beans in the same bowl! Made me realize they probably microwave it as the temp was so uneven. The waitress didn't even ask whether we wanted piri piri on our chicken or not, they just made it without. (That sorta matched her I don't even wanna be here face). But, it took so long for the food to come out, I wouldn't have been able to wait for them to fix it (which she didn't offer to anyways). Anyways, that was the last time for a reason unfortunately.
I had a lovely lunch here today. The service was excellent and the chef who made this dish clearly loves what he does.