This is my first one star review, I feel bad doing it…but I must be honest. We planned a nice dinner with our sons, and decided on Toma La. The Rymal road restaurant is closer, but I saw the the Upper James location had better ratings, so I ordered from there through Skip the Dishes. Oops.
I ordered 2 separate chicken dinners, with 2 sides each, and a 6 pack of natas. I got a phone call saying they didn’t have natas or French fries and to call and cancel.
I had my two sons try to help me cancel the order, but before we were could figure it out, the food (or half of it arrived). One chicken, 3 sides, no French fries, no second chicken, no natas.
Instead of enjoying our family dinner, I found myself calling Toma La and talking to a young girl, Lovua (sic) telling me it was my fault and I made a mistake and should’ve cancelled my order. I asked to speak to someone who could help me out, but she said the answer would be the same.
The only retribution offered was to come in and get a free chicken…the cost of gas to get there. I asked about my dessert and loss of money, but I was informed it was a skip the dishes problem and to call them and figure it out.
Be careful where, and how you order.
Suzy Arruda
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December 14, 2024
Not sure what’s going on ordered some food paid over $6.00 for fries that were refried. Terrible.The rice was terrible. Chicken was okay but full of feathers gross. Come on guys do better. Take pride in your food. Just not right super disappointed.. rather drive to the further location as the food so much better.
Michelle Robinson
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November 10, 2024
Well made food, great staff. My only issue is there is a distinct burnt plastic smell throughout. It doesn't smell good or appetizing. The food tastes the way it smells, I can't reconcile the burnt plastic is very very strong. Can be smelled from parking lot.
Mike Coons
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August 23, 2024
Terrible experience when ordering from this restaurant. I ordered through Skip the Dishes who have always been good, up to this point. I received less than half of what I ordered for my son’s birthday. I called to complain but I was told it was my fault, not theirs.
No refund, terrible customer service. I was told to drive back to the restaurant and get what they missed at my cost.
Thank you for making what should have been a nice dinner not so nice.
Try Nando’s instead, at least they treat their customers better. Also, skip Skip the Dishes, they were no help either.
Eric Blake
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October 26, 2024
Some of the best food I've had in my life. We were in Hamilton visiting a family member in the hospital and it was such a heart wrenching time. Thank you to the woman who waited on us all three times. We went in for take out and ended up staying and coming back over and over. It is our sanctuary if we ever get to return to Hamilton.
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1550 Upper James St #21, Hamilton, ON L9B 1J5, Canada
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This is my first one star review, I feel bad doing it…but I must be honest. We planned a nice dinner with our sons, and decided on Toma La. The Rymal road restaurant is closer, but I saw the the Upper James location had better ratings, so I ordered from there through Skip the Dishes. Oops. I ordered 2 separate chicken dinners, with 2 sides each, and a 6 pack of natas. I got a phone call saying they didn’t have natas or French fries and to call and cancel. I had my two sons try to help me cancel the order, but before we were could figure it out, the food (or half of it arrived). One chicken, 3 sides, no French fries, no second chicken, no natas. Instead of enjoying our family dinner, I found myself calling Toma La and talking to a young girl, Lovua (sic) telling me it was my fault and I made a mistake and should’ve cancelled my order. I asked to speak to someone who could help me out, but she said the answer would be the same. The only retribution offered was to come in and get a free chicken…the cost of gas to get there. I asked about my dessert and loss of money, but I was informed it was a skip the dishes problem and to call them and figure it out. Be careful where, and how you order.
Not sure what’s going on ordered some food paid over $6.00 for fries that were refried. Terrible.The rice was terrible. Chicken was okay but full of feathers gross. Come on guys do better. Take pride in your food. Just not right super disappointed.. rather drive to the further location as the food so much better.
Well made food, great staff. My only issue is there is a distinct burnt plastic smell throughout. It doesn't smell good or appetizing. The food tastes the way it smells, I can't reconcile the burnt plastic is very very strong. Can be smelled from parking lot.
Terrible experience when ordering from this restaurant. I ordered through Skip the Dishes who have always been good, up to this point. I received less than half of what I ordered for my son’s birthday. I called to complain but I was told it was my fault, not theirs. No refund, terrible customer service. I was told to drive back to the restaurant and get what they missed at my cost. Thank you for making what should have been a nice dinner not so nice. Try Nando’s instead, at least they treat their customers better. Also, skip Skip the Dishes, they were no help either.
Some of the best food I've had in my life. We were in Hamilton visiting a family member in the hospital and it was such a heart wrenching time. Thank you to the woman who waited on us all three times. We went in for take out and ended up staying and coming back over and over. It is our sanctuary if we ever get to return to Hamilton.