I attended this location on Wednesday, December 18, 2024 with my family. We were seated at 4:15pm by our server. The restaurant was empty. Once we were seated our server never returned. We waited for roughly 20 minutes before leaving.
We decided to give this location a second chance and attended today. Our server was nice and kind and quickly took our orders. My wife ordered the chicken tenders and fries. Once our food arrived we could not believe the lack of quality and quantity of the chicken tenders which were essentially scraps of little to no chicken and fried batter.
Of note the chicken tenders come at a price of $18.98
We spoke to our server who also agreed the the quality was not up to par. Overall I have attend this location twice and have experienced poor customer and food the does not resemble what what is advertised. Ultimately I find it disrespectful that this is what was served.
carter nix
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February 22, 2025
Was having a good dinner with my family and was enjoying the company, when the food came out though I swear someone stole one of the pieces of chicken on the Mac and cheese was missing. When I asked the server she said “yeah let me just pull that out my ass” and preceded to leave the table. Honestly wasn’t a bad experience
Ellie
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November 12, 2024
Pretty nice place, our server was the only server for a bit so took a while to place the order and get our food out. she was very accommodating especially during happy hour. We had a few apps that we shared. I wish the layered the nachos pretty good so you get a bit of everything in between and not just on the top.
Overall not bad. Would come back again
Michelle Toth
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February 10, 2025
Great atmosphere and the staff was amazing! Accommodated my request of 2 tables without any issues and the waitress was amazing! So friendly and attentive! The food was delicious and I found it to be good value for what you pay! Just wish they had a bit more options on the menu, but we throughly enjoyed our time!
Travis Rigby
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March 23, 2025
I've seen so much discrimination in my time, especially living in Hamilton for most of my life but nothing tops my experience at Kelsey's with my family. Just us two guys taking the kids out for a meal.
We were directed to a dirty table and with food under the table as well. With kids in mind, we were also seated at the busiest table in terms of foot traffic as well as it's in the coldest part of the restaurant while there were so many other available tables. We asked for a booth because we have done that before with 6 people. She denied us, and insisted we sit at the dirty table. I told my kids to not sit there and kindly asked to be relocated. When I did I was confronted with a why do you want to move. I said it's not ideal and we're simply paying customers who arrived at the quiet time just before happy hour. I directed at a quiet corner with a large table suitable for us, and she asked what was wrong with the table we were directed at and I said it was filthy. I insisted and finally she gave in. We sat and sat and waited for over 30 minutes for service. Then we ordered drinks finally thanks to Arsenal! ❤️ But we only got water and waited for the kids Pina coladas for over another 18minutes (I'm keeping track of time at this point)
They said it was change of staff but that same waitress that insisted we sit at the dirty table by the front door looked our way many many times as she walked by. We and the kids were ignored and when we asked for management it took her over 14 minutes to come and tend to us.
Arsenal took our order and we got our food in a fashionable time. So that was good. But... The nachos. The nachos as you see in the photos came out with what looked like a ton of jalapenos. Soon much for any of us to consume, especially the kids. We didn't eat the nachos at all, even after we removed most of it. We lost our appetite through the process of picking at the jalapenos.
One of the kids burgers are with cheese and he explicitly asked for no cheese as he has an intolerance.
The level of discrimination and isolation we felt in this restaurant is totally uncalled for.
I'm extremely offended and I can't help but take it personally to the core. This was extremely uncalled for. My kids didn't eat for a full hour or more of sitting around.
We played games and colored and such to make sure with the time but the level of hunger hit hard for everyone.
I'm very forgiving in the service industry and I rationalize where I need to but this one took the prize.
Thank you Arsenal for your service. The rest of the multiple wait staff that ignored us all need to be reminded that this kind of behaviour does not go unchecked and believe me I will make sure of that.
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1550 Upper James St, Hamilton, ON L9B 2L6, Canada
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I attended this location on Wednesday, December 18, 2024 with my family. We were seated at 4:15pm by our server. The restaurant was empty. Once we were seated our server never returned. We waited for roughly 20 minutes before leaving. We decided to give this location a second chance and attended today. Our server was nice and kind and quickly took our orders. My wife ordered the chicken tenders and fries. Once our food arrived we could not believe the lack of quality and quantity of the chicken tenders which were essentially scraps of little to no chicken and fried batter. Of note the chicken tenders come at a price of $18.98 We spoke to our server who also agreed the the quality was not up to par. Overall I have attend this location twice and have experienced poor customer and food the does not resemble what what is advertised. Ultimately I find it disrespectful that this is what was served.
Was having a good dinner with my family and was enjoying the company, when the food came out though I swear someone stole one of the pieces of chicken on the Mac and cheese was missing. When I asked the server she said “yeah let me just pull that out my ass” and preceded to leave the table. Honestly wasn’t a bad experience
Pretty nice place, our server was the only server for a bit so took a while to place the order and get our food out. she was very accommodating especially during happy hour. We had a few apps that we shared. I wish the layered the nachos pretty good so you get a bit of everything in between and not just on the top. Overall not bad. Would come back again
Great atmosphere and the staff was amazing! Accommodated my request of 2 tables without any issues and the waitress was amazing! So friendly and attentive! The food was delicious and I found it to be good value for what you pay! Just wish they had a bit more options on the menu, but we throughly enjoyed our time!
I've seen so much discrimination in my time, especially living in Hamilton for most of my life but nothing tops my experience at Kelsey's with my family. Just us two guys taking the kids out for a meal. We were directed to a dirty table and with food under the table as well. With kids in mind, we were also seated at the busiest table in terms of foot traffic as well as it's in the coldest part of the restaurant while there were so many other available tables. We asked for a booth because we have done that before with 6 people. She denied us, and insisted we sit at the dirty table. I told my kids to not sit there and kindly asked to be relocated. When I did I was confronted with a why do you want to move. I said it's not ideal and we're simply paying customers who arrived at the quiet time just before happy hour. I directed at a quiet corner with a large table suitable for us, and she asked what was wrong with the table we were directed at and I said it was filthy. I insisted and finally she gave in. We sat and sat and waited for over 30 minutes for service. Then we ordered drinks finally thanks to Arsenal! ❤️ But we only got water and waited for the kids Pina coladas for over another 18minutes (I'm keeping track of time at this point) They said it was change of staff but that same waitress that insisted we sit at the dirty table by the front door looked our way many many times as she walked by. We and the kids were ignored and when we asked for management it took her over 14 minutes to come and tend to us. Arsenal took our order and we got our food in a fashionable time. So that was good. But... The nachos. The nachos as you see in the photos came out with what looked like a ton of jalapenos. Soon much for any of us to consume, especially the kids. We didn't eat the nachos at all, even after we removed most of it. We lost our appetite through the process of picking at the jalapenos. One of the kids burgers are with cheese and he explicitly asked for no cheese as he has an intolerance. The level of discrimination and isolation we felt in this restaurant is totally uncalled for. I'm extremely offended and I can't help but take it personally to the core. This was extremely uncalled for. My kids didn't eat for a full hour or more of sitting around. We played games and colored and such to make sure with the time but the level of hunger hit hard for everyone. I'm very forgiving in the service industry and I rationalize where I need to but this one took the prize. Thank you Arsenal for your service. The rest of the multiple wait staff that ignored us all need to be reminded that this kind of behaviour does not go unchecked and believe me I will make sure of that.