Pleased with new humidifier! Current one was installed by builder and was crap from day one. First time calling Boonstra. Saw excellent reviews. April and Leah immediately responded to my initial requests for information and a quote by phone. Two days later, Jimmy and Phil arrived on time, allowed me to watch them do the installation, unit was tested, and I received a maintenance lesson. I was impressed by their friendliness, neatness, caring attitude and quality installation. I know this was a small job, but the whole experience was awesome. Very much appreciated. Will definitely be using Boonstra again.
Sarah Robson
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February 01, 2025
Christopher from Boonstra arrived and was very friendly. He checked out my parents furnace due to an issue we were having and answered questions quickly and was very knowledgeable.
The issue was fixed after thoroughly checking everything. But I was advised if there were still any issues to call back for a follow up.
Very happy with the service we received.
Maryann Jurcich
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January 27, 2025
Excellent service! I highly recommend Boonstra. I had paid for planned maintenance for my furnace and air conditioning. I recently had their service tech, Brandon, come to the house to do the maintenance on my furnace. A nice feature is that you get text notifications before the tech arrives and you can also track how far away they are from your home. Brandon was very friendly and professional. I had a query about my furnace not heating up to the temperature that I had it set at so he looked into it and re-programmed my thermostat. Thanks Brandon
Bruno Pezzot
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January 31, 2025
Very pleased with Chris S. He represents Boonstra very well both in his knowledge and customer interaction.
He was very helpful in our choice of equipment suitable to our needs. Also made sure that we obtained available discounts resulting in the best price possible . As seniors, we truly appreciated his efforts.
Thank you Chris
Stephanie
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August 22, 2024
I had a heat pump installed and the technicians decided to install my heat pump in the middle of my walkway on the side of my house restricting me access to my backyard. I spoke to one of the managers who said they will fix the issue and move the heat pump closer to my gate on the side of the house where my previous a/c unit was (which would allow me enough room to walk around it to get to my backyard).
I had two technicians come 2 weeks later to move the heat pump and the technicians were not informed of anything from manager or from the initial salesman that I spoke with and had numerous conversations with. There was clearly a lack of communication between all of the employees. The technicians that came advised that they would not be able to move the pump behind the gate and suggested I place the pump in the backyard or in front of the house, even though I was promised that it could be installed behind my gate and away from plain view without any problems.
A month later, I had another technician come to finally take the time to pre plan and talk about how they were going to fix the issue (which should have been sorted out when they attended for the second appointment).
Four appointments later they ended up moving the unit behind my gate, which allowed me to have access to my backyard.
It was very stressful dealing with this company. It appears that they seem to do things quick so they can move onto the next appointment scheduled instead of taking their time to do things properly the first time. I spent a lot of money for these upgrades and I was disappointed with the whole installation and lack of communication/organization.
UPDATE: I have to give credit where due, so I am adding this update. I spoke with one of the managers, Brad about the heat pump and he was extremely understanding and reasonable. He did whatever it took to resolve the situation and made sure I was happy with the placement of my heat pump. The company even extended the warranty for parts/labour on the pump, which I appreciated. Mistakes do happen with businesses from time to time and I was happy that the company took accountability and dealt with the situation appropriately.
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Pleased with new humidifier! Current one was installed by builder and was crap from day one. First time calling Boonstra. Saw excellent reviews. April and Leah immediately responded to my initial requests for information and a quote by phone. Two days later, Jimmy and Phil arrived on time, allowed me to watch them do the installation, unit was tested, and I received a maintenance lesson. I was impressed by their friendliness, neatness, caring attitude and quality installation. I know this was a small job, but the whole experience was awesome. Very much appreciated. Will definitely be using Boonstra again.
Christopher from Boonstra arrived and was very friendly. He checked out my parents furnace due to an issue we were having and answered questions quickly and was very knowledgeable. The issue was fixed after thoroughly checking everything. But I was advised if there were still any issues to call back for a follow up. Very happy with the service we received.
Excellent service! I highly recommend Boonstra. I had paid for planned maintenance for my furnace and air conditioning. I recently had their service tech, Brandon, come to the house to do the maintenance on my furnace. A nice feature is that you get text notifications before the tech arrives and you can also track how far away they are from your home. Brandon was very friendly and professional. I had a query about my furnace not heating up to the temperature that I had it set at so he looked into it and re-programmed my thermostat. Thanks Brandon
Very pleased with Chris S. He represents Boonstra very well both in his knowledge and customer interaction. He was very helpful in our choice of equipment suitable to our needs. Also made sure that we obtained available discounts resulting in the best price possible . As seniors, we truly appreciated his efforts. Thank you Chris
I had a heat pump installed and the technicians decided to install my heat pump in the middle of my walkway on the side of my house restricting me access to my backyard. I spoke to one of the managers who said they will fix the issue and move the heat pump closer to my gate on the side of the house where my previous a/c unit was (which would allow me enough room to walk around it to get to my backyard). I had two technicians come 2 weeks later to move the heat pump and the technicians were not informed of anything from manager or from the initial salesman that I spoke with and had numerous conversations with. There was clearly a lack of communication between all of the employees. The technicians that came advised that they would not be able to move the pump behind the gate and suggested I place the pump in the backyard or in front of the house, even though I was promised that it could be installed behind my gate and away from plain view without any problems. A month later, I had another technician come to finally take the time to pre plan and talk about how they were going to fix the issue (which should have been sorted out when they attended for the second appointment). Four appointments later they ended up moving the unit behind my gate, which allowed me to have access to my backyard. It was very stressful dealing with this company. It appears that they seem to do things quick so they can move onto the next appointment scheduled instead of taking their time to do things properly the first time. I spent a lot of money for these upgrades and I was disappointed with the whole installation and lack of communication/organization. UPDATE: I have to give credit where due, so I am adding this update. I spoke with one of the managers, Brad about the heat pump and he was extremely understanding and reasonable. He did whatever it took to resolve the situation and made sure I was happy with the placement of my heat pump. The company even extended the warranty for parts/labour on the pump, which I appreciated. Mistakes do happen with businesses from time to time and I was happy that the company took accountability and dealt with the situation appropriately.