We were in a pinch considering the recent heat wave and our 2 year old portable LG AC stopped working. I spoke with Tom from Boonstra Sales and he was able to arrange an install for a new ductless AC/Heat pump within 3 days! Charlie and his team were onsite on the scheduled day and completed the work in a timely fashion. Very professional, clean and prompt service. We highly recommend Boonstra.
Stephanie
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August 22, 2024
I had a heat pump installed and the technicians decided to install my heat pump in the middle of my walkway on the side of my house restricting me access to my backyard. I spoke to one of the managers who said they will fix the issue and move the heat pump closer to my gate on the side of the house where my previous a/c unit was (which would allow me enough room to walk around it to get to my backyard).
I had two technicians come 2 weeks later to move the heat pump and the technicians were not informed of anything from manager or from the initial salesman that I spoke with and had numerous conversations with. There was clearly a lack of communication between all of the employees. The technicians that came advised that they would not be able to move the pump behind the gate and suggested I place the pump in the backyard or in front of the house, even though I was promised that it could be installed behind my gate and away from plain view without any problems.
A month later, I had another technician come to finally take the time to pre plan and talk about how they were going to fix the issue (which should have been sorted out when they attended for the second appointment).
Four appointments later they ended up moving the unit behind my gate, which allowed me to have access to my backyard.
It was very stressful dealing with this company. It appears that they seem to do things quick so they can move onto the next appointment scheduled instead of taking their time to do things properly the first time. I spent a lot of money for these upgrades and I was disappointed with the whole installation and lack of communication/organization.
UPDATE: I have to give credit where due, so I am adding this update. I spoke with one of the managers, Brad about the heat pump and he was extremely understanding and reasonable. He did whatever it took to resolve the situation and made sure I was happy with the placement of my heat pump. The company even extended the warranty for parts/labour on the pump, which I appreciated. Mistakes do happen with businesses from time to time and I was happy that the company took accountability and dealt with the situation appropriately.
Doug Routliffe
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October 16, 2024
I was very happy with the efficiency of both Vince and his trainee Mike and how quickly they were able to ascertain the problem with the furnace. The check it with diagnostic reader and determined that the issue was with the ductwork sensor and perhaps the furnace filter. I got that replaced and they were able to complete the inspection. Vince also made some recommendations for future maintenance and possible duct cleaning to consider.
Thanks for making this happen today!
Doug
Sonali Ogale
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July 12, 2024
Highly recommended I am happy to come across Boonstra for installing the heat pump and furnace. Sales rep Tom provided answers to all my questions and was extremely helpful during and after the installation. The installation crew was very professional and sid a great job.
I highly recommend Boonstra for theor service quality and professionalism.
Thanks Boonstra😊
Sarah Shields
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October 23, 2024
I recommend Boonstra for your heating and air conditioning needs in your home. Adrian, the technician that has come to our house a couple of times now, is always professional and courteous. He always takes the time to answer questions and provide recommendations. You can tell he takes pride in his work!
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We were in a pinch considering the recent heat wave and our 2 year old portable LG AC stopped working. I spoke with Tom from Boonstra Sales and he was able to arrange an install for a new ductless AC/Heat pump within 3 days! Charlie and his team were onsite on the scheduled day and completed the work in a timely fashion. Very professional, clean and prompt service. We highly recommend Boonstra.
I had a heat pump installed and the technicians decided to install my heat pump in the middle of my walkway on the side of my house restricting me access to my backyard. I spoke to one of the managers who said they will fix the issue and move the heat pump closer to my gate on the side of the house where my previous a/c unit was (which would allow me enough room to walk around it to get to my backyard). I had two technicians come 2 weeks later to move the heat pump and the technicians were not informed of anything from manager or from the initial salesman that I spoke with and had numerous conversations with. There was clearly a lack of communication between all of the employees. The technicians that came advised that they would not be able to move the pump behind the gate and suggested I place the pump in the backyard or in front of the house, even though I was promised that it could be installed behind my gate and away from plain view without any problems. A month later, I had another technician come to finally take the time to pre plan and talk about how they were going to fix the issue (which should have been sorted out when they attended for the second appointment). Four appointments later they ended up moving the unit behind my gate, which allowed me to have access to my backyard. It was very stressful dealing with this company. It appears that they seem to do things quick so they can move onto the next appointment scheduled instead of taking their time to do things properly the first time. I spent a lot of money for these upgrades and I was disappointed with the whole installation and lack of communication/organization. UPDATE: I have to give credit where due, so I am adding this update. I spoke with one of the managers, Brad about the heat pump and he was extremely understanding and reasonable. He did whatever it took to resolve the situation and made sure I was happy with the placement of my heat pump. The company even extended the warranty for parts/labour on the pump, which I appreciated. Mistakes do happen with businesses from time to time and I was happy that the company took accountability and dealt with the situation appropriately.
I was very happy with the efficiency of both Vince and his trainee Mike and how quickly they were able to ascertain the problem with the furnace. The check it with diagnostic reader and determined that the issue was with the ductwork sensor and perhaps the furnace filter. I got that replaced and they were able to complete the inspection. Vince also made some recommendations for future maintenance and possible duct cleaning to consider. Thanks for making this happen today! Doug
Highly recommended I am happy to come across Boonstra for installing the heat pump and furnace. Sales rep Tom provided answers to all my questions and was extremely helpful during and after the installation. The installation crew was very professional and sid a great job. I highly recommend Boonstra for theor service quality and professionalism. Thanks Boonstra😊
I recommend Boonstra for your heating and air conditioning needs in your home. Adrian, the technician that has come to our house a couple of times now, is always professional and courteous. He always takes the time to answer questions and provide recommendations. You can tell he takes pride in his work!