We were in a pinch considering the recent heat wave and our 2 year old portable LG AC stopped working. I spoke with Tom from Boonstra Sales and he was able to arrange an install for a new ductless AC/Heat pump within 3 days! Charlie and his team were onsite on the scheduled day and completed the work in a timely fashion. Very professional, clean and prompt service. We highly recommend Boonstra.
Stephanie
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August 22, 2024
I had a heat pump installed and the technicians decided to install my heat pump in the middle of my walkway on the side of my house restricting me access to my backyard. I spoke to one of the managers who said they will fix the issue and move the heat pump closer to my gate on the side of the house where my previous a/c unit was (which would allow me enough room to walk around it to get to my backyard).
I had two technicians come 2 weeks later to move the heat pump and the technicians were not informed of anything from manager or from the initial salesman that I spoke with and had numerous conversations with. There was clearly a lack of communication between all of the employees. The technicians that came advised that they would not be able to move the pump behind the gate and suggested I place the pump in the backyard or in front of the house, even though I was promised that it could be installed behind my gate and away from plain view without any problems.
A month later, I had another technician come to finally take the time to pre plan and talk about how they were going to fix the issue (which should have been sorted out when they attended for the second appointment).
Four appointments later they ended up moving the unit behind my gate, which allowed me to have access to my backyard.
It was very stressful dealing with this company. It appears that they seem to do things quick so they can move onto the next appointment scheduled instead of taking their time to do things properly the first time. I spent a lot of money for these upgrades and I was disappointed with the whole installation and lack of communication/organization.
UPDATE: I have to give credit where due, so I am adding this update. I spoke with one of the managers, Brad about the heat pump and he was extremely understanding and reasonable. He did whatever it took to resolve the situation and made sure I was happy with the placement of my heat pump. The company even extended the warranty for parts/labour on the pump, which I appreciated. Mistakes do happen with businesses from time to time and I was happy that the company took accountability and dealt with the situation appropriately.
Hamilton Psychotherapy
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October 03, 2024
Luis was friendly, polite and knowledgeable. He addressed our water heater issues after consulting with the manufacturer directly and the wheels are in motion. Although we are looking at a replacement rather than a quick-fix, I have no doubt that we are dealing with professionals who will get the job done right.
Sarah Whitwell
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October 11, 2024
After another company couldn’t fit my in for nearly a week, Boonstra was able to have someone out within twelve hours. Adrian fixed my furnace quickly and efficiently, and now I won’t be frozen over the Thanksgiving weekend. Turns out a spider had built a nest in one of my lines - so glad he found that and not me! Extremely happy with my experience, and I know who I’ll be calling when it’s time to replace my furnace.
Gail Matthews
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October 05, 2024
Tom Rausch from Boonstra was very professional, with great customer service. He explained what he was seeing during the inspection of my furnace. He recommended a few things to watch out for in the future. He was courteous and polite. Very good service call.
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120 Nebo Rd #2, Hamilton, ON L8W 2E4, Canada
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We were in a pinch considering the recent heat wave and our 2 year old portable LG AC stopped working. I spoke with Tom from Boonstra Sales and he was able to arrange an install for a new ductless AC/Heat pump within 3 days! Charlie and his team were onsite on the scheduled day and completed the work in a timely fashion. Very professional, clean and prompt service. We highly recommend Boonstra.
I had a heat pump installed and the technicians decided to install my heat pump in the middle of my walkway on the side of my house restricting me access to my backyard. I spoke to one of the managers who said they will fix the issue and move the heat pump closer to my gate on the side of the house where my previous a/c unit was (which would allow me enough room to walk around it to get to my backyard). I had two technicians come 2 weeks later to move the heat pump and the technicians were not informed of anything from manager or from the initial salesman that I spoke with and had numerous conversations with. There was clearly a lack of communication between all of the employees. The technicians that came advised that they would not be able to move the pump behind the gate and suggested I place the pump in the backyard or in front of the house, even though I was promised that it could be installed behind my gate and away from plain view without any problems. A month later, I had another technician come to finally take the time to pre plan and talk about how they were going to fix the issue (which should have been sorted out when they attended for the second appointment). Four appointments later they ended up moving the unit behind my gate, which allowed me to have access to my backyard. It was very stressful dealing with this company. It appears that they seem to do things quick so they can move onto the next appointment scheduled instead of taking their time to do things properly the first time. I spent a lot of money for these upgrades and I was disappointed with the whole installation and lack of communication/organization. UPDATE: I have to give credit where due, so I am adding this update. I spoke with one of the managers, Brad about the heat pump and he was extremely understanding and reasonable. He did whatever it took to resolve the situation and made sure I was happy with the placement of my heat pump. The company even extended the warranty for parts/labour on the pump, which I appreciated. Mistakes do happen with businesses from time to time and I was happy that the company took accountability and dealt with the situation appropriately.
Luis was friendly, polite and knowledgeable. He addressed our water heater issues after consulting with the manufacturer directly and the wheels are in motion. Although we are looking at a replacement rather than a quick-fix, I have no doubt that we are dealing with professionals who will get the job done right.
After another company couldn’t fit my in for nearly a week, Boonstra was able to have someone out within twelve hours. Adrian fixed my furnace quickly and efficiently, and now I won’t be frozen over the Thanksgiving weekend. Turns out a spider had built a nest in one of my lines - so glad he found that and not me! Extremely happy with my experience, and I know who I’ll be calling when it’s time to replace my furnace.
Tom Rausch from Boonstra was very professional, with great customer service. He explained what he was seeing during the inspection of my furnace. He recommended a few things to watch out for in the future. He was courteous and polite. Very good service call.