Came in last night, absolute disaster. We waited 15 minutes for a server to come to our table..when she arrived, it was very apparent this was her first serving job. Asked for a spicy Caesar, she asked if I wanted it “hot”, ordered Burt Reynolds’s shots for the table only to be told they had no “butter snaps”. Took drinks another 15 minutes to arrive. We ordered our food, my husband ordered the chicken fried chicken, I had the Buffalo chicken sandwich (both of which specify on the menu that it’s 2 pieces of chicken). When the food got to our table, both meals only had 1 piece of chicken. My husband made a comment about the single piece of chicken and that they used the wrong gravy, the server told us they ran out of gravy earlier and that the menus had changed but not been updated, which should have been communicated earlier. After sending his food back, it came out with the correct gravy (weird). Fast forward to paying the bill. After paying, we realized we were charged for 3 Burt Reynolds’s shots that we never got. I walked up to the bar, and our server was around the corner blatantly talking to the bartender about how terrible we were and how we only gave her $121 on a $120 bill. When she came around the corner and saw me, she looked like a deer in headlights. I showed her the bill and the bartender rectified the problem. All in all, it was a terrible night.
Avry Skye
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June 01, 2025
My girlfriends and I came with my two kids for dinner and our server Lauren was fantastic!
She helped us out with getting us a new high chair when we realized the one my son was sitting in had a screw lose and kept him entertained and smiling as well.
She was super on top of the table and the food and drinks came in great timing!
Would definitely come again!!
Stephani Bonyun
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November 07, 2025
Unfortunately I just walked out with my 7 year old. I was really looking forward since I have only been to the Kelseys once a long time ago. I walked in and was happy thay immediately got a table. I saw it was busy and I really respect and understand food industry. I was ready to wait. What upset me is that a large group of ppl with a reserved table arrived 5-7 minutes after us and got immediately seen , drinks and order taken. I was still understanding because it's a large group and it takes longer. Then another couple sat next to our table and also got immediately seen. At this point my son amd I had our menus closed, knew what we wanted... 15 minutes since we sat. No one. We were completely invisible.
I let one of the nice waitresses know before we left. She went to get the manager but I didnt want to cause a scene.
Customers should all be considered important. A mother and a kid deserve customer service as much as a group of 10 or 2 adults.
Hope you guys work on it.
Stef Daugilis
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June 07, 2025
We had a giftcard here so we were happy to hear they are a dog friendly patio! We ordered the lettuce wraps (which were spicy and messy but flavourful!) and the BBQ chicken flatbread which was tasty and hit the spot. We walked onto the patio ourselves so it took maybe about 10 minutes before we got served but our server Heather was wonderful and very personable!
Sara West
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October 06, 2025
Went to the Kelsey’s today to watch the Jays game. Service was awesome and the food was great! Got the happy hour nachos and they did not disappoint!
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1550 Upper James St, Hamilton, ON L9B 2L6, Canada
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Came in last night, absolute disaster. We waited 15 minutes for a server to come to our table..when she arrived, it was very apparent this was her first serving job. Asked for a spicy Caesar, she asked if I wanted it “hot”, ordered Burt Reynolds’s shots for the table only to be told they had no “butter snaps”. Took drinks another 15 minutes to arrive. We ordered our food, my husband ordered the chicken fried chicken, I had the Buffalo chicken sandwich (both of which specify on the menu that it’s 2 pieces of chicken). When the food got to our table, both meals only had 1 piece of chicken. My husband made a comment about the single piece of chicken and that they used the wrong gravy, the server told us they ran out of gravy earlier and that the menus had changed but not been updated, which should have been communicated earlier. After sending his food back, it came out with the correct gravy (weird). Fast forward to paying the bill. After paying, we realized we were charged for 3 Burt Reynolds’s shots that we never got. I walked up to the bar, and our server was around the corner blatantly talking to the bartender about how terrible we were and how we only gave her $121 on a $120 bill. When she came around the corner and saw me, she looked like a deer in headlights. I showed her the bill and the bartender rectified the problem. All in all, it was a terrible night.
My girlfriends and I came with my two kids for dinner and our server Lauren was fantastic! She helped us out with getting us a new high chair when we realized the one my son was sitting in had a screw lose and kept him entertained and smiling as well. She was super on top of the table and the food and drinks came in great timing! Would definitely come again!!
Unfortunately I just walked out with my 7 year old. I was really looking forward since I have only been to the Kelseys once a long time ago. I walked in and was happy thay immediately got a table. I saw it was busy and I really respect and understand food industry. I was ready to wait. What upset me is that a large group of ppl with a reserved table arrived 5-7 minutes after us and got immediately seen , drinks and order taken. I was still understanding because it's a large group and it takes longer. Then another couple sat next to our table and also got immediately seen. At this point my son amd I had our menus closed, knew what we wanted... 15 minutes since we sat. No one. We were completely invisible. I let one of the nice waitresses know before we left. She went to get the manager but I didnt want to cause a scene. Customers should all be considered important. A mother and a kid deserve customer service as much as a group of 10 or 2 adults. Hope you guys work on it.
We had a giftcard here so we were happy to hear they are a dog friendly patio! We ordered the lettuce wraps (which were spicy and messy but flavourful!) and the BBQ chicken flatbread which was tasty and hit the spot. We walked onto the patio ourselves so it took maybe about 10 minutes before we got served but our server Heather was wonderful and very personable!
Went to the Kelsey’s today to watch the Jays game. Service was awesome and the food was great! Got the happy hour nachos and they did not disappoint!