I attended this location on Wednesday, December 18, 2024 with my family. We were seated at 4:15pm by our server. The restaurant was empty. Once we were seated our server never returned. We waited for roughly 20 minutes before leaving.
We decided to give this location a second chance and attended today. Our server was nice and kind and quickly took our orders. My wife ordered the chicken tenders and fries. Once our food arrived we could not believe the lack of quality and quantity of the chicken tenders which were essentially scraps of little to no chicken and fried batter.
Of note the chicken tenders come at a price of $18.98
We spoke to our server who also agreed the the quality was not up to par. Overall I have attend this location twice and have experienced poor customer and food the does not resemble what what is advertised. Ultimately I find it disrespectful that this is what was served.
Kat
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November 12, 2024
Pretty nice place, our server was the only server for a bit so took a while to place the order and get our food out. she was very accommodating especially during happy hour. We had a few apps that we shared. I wish the layered the nachos pretty good so you get a bit of everything in between and not just on the top.
Overall not bad. Would come back again
Laura Tuttolomondo
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January 30, 2025
I have been unhappy with this location when dining-in, however, I thought I'd give takeout a try. I was thoroughly disappointed. I've attached a photo of what my salad looked like after being mixed. I ordered a Chicken Caesar salad, and even the chicken portion was unusually small.
I am not one to leave a negative review, however, paying $22 dollars for the equivalent of a side salad with six croutons (I counted), a smidgeon of bacon, and a couple flakes of parmesan felt like a slap in the face. Respectfully, this location will not be seeing me anymore.
Kurt St Gelais
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December 12, 2024
What a joke… this is definitely not the first time I’ve bit my tongue after ordering from this place. First and foremost Kelsey’s as a whole is good this SPECIFIC LOCATION is far from QUALITY.
However, desperation got to us and we caved and ordered hoping you guys could redeem yourselves.
But..
Still making Caesar wraps unmixed with stale and ripped tortillas with a side of stale cold fries. Absolutely TERRIBLE. The owners should really reevaluate their kitchen staff.
Darien Charman (Damien)
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October 09, 2024
I liked this kelseys more then another I go to due to the fact they don't have the music cranked to the max... unfortunately that's where the goodness stopped...starting our app, the nan bread was over baked, my Poutine was undercooked, I never received tartar sauce for my fish and by the time the waitress even decided to come back to the table. We were done our entire meal. So I just told her to throw it in a box... My wife's soup was warm and there was absolutely no dressing on her salad.... The waitress that served us was also working the bar and spent more of her time with the bar clientele than making her rounds, I found out more about her family than I think.I ever needed to find out just by over hearing all over a conversations... not happy
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1550 Upper James St, Hamilton, ON L9B 2L6, Canada
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I attended this location on Wednesday, December 18, 2024 with my family. We were seated at 4:15pm by our server. The restaurant was empty. Once we were seated our server never returned. We waited for roughly 20 minutes before leaving. We decided to give this location a second chance and attended today. Our server was nice and kind and quickly took our orders. My wife ordered the chicken tenders and fries. Once our food arrived we could not believe the lack of quality and quantity of the chicken tenders which were essentially scraps of little to no chicken and fried batter. Of note the chicken tenders come at a price of $18.98 We spoke to our server who also agreed the the quality was not up to par. Overall I have attend this location twice and have experienced poor customer and food the does not resemble what what is advertised. Ultimately I find it disrespectful that this is what was served.
Pretty nice place, our server was the only server for a bit so took a while to place the order and get our food out. she was very accommodating especially during happy hour. We had a few apps that we shared. I wish the layered the nachos pretty good so you get a bit of everything in between and not just on the top. Overall not bad. Would come back again
I have been unhappy with this location when dining-in, however, I thought I'd give takeout a try. I was thoroughly disappointed. I've attached a photo of what my salad looked like after being mixed. I ordered a Chicken Caesar salad, and even the chicken portion was unusually small. I am not one to leave a negative review, however, paying $22 dollars for the equivalent of a side salad with six croutons (I counted), a smidgeon of bacon, and a couple flakes of parmesan felt like a slap in the face. Respectfully, this location will not be seeing me anymore.
What a joke… this is definitely not the first time I’ve bit my tongue after ordering from this place. First and foremost Kelsey’s as a whole is good this SPECIFIC LOCATION is far from QUALITY. However, desperation got to us and we caved and ordered hoping you guys could redeem yourselves. But.. Still making Caesar wraps unmixed with stale and ripped tortillas with a side of stale cold fries. Absolutely TERRIBLE. The owners should really reevaluate their kitchen staff.
I liked this kelseys more then another I go to due to the fact they don't have the music cranked to the max... unfortunately that's where the goodness stopped...starting our app, the nan bread was over baked, my Poutine was undercooked, I never received tartar sauce for my fish and by the time the waitress even decided to come back to the table. We were done our entire meal. So I just told her to throw it in a box... My wife's soup was warm and there was absolutely no dressing on her salad.... The waitress that served us was also working the bar and spent more of her time with the bar clientele than making her rounds, I found out more about her family than I think.I ever needed to find out just by over hearing all over a conversations... not happy