I recently dined at Kelsey's Roadhouse and had an excellent experience. The atmosphere was cozy and welcoming, with a great ambiance that made for a relaxed dining experience. Our waitress was kind and friendly, always attentive without being intrusive, adding to the overall positive vibe of the evening.
We ordered the chicken wings with kettle chips, which were cooked to perfection—crispy and flavorful. The Nashville hot chicken burger was another highlight, delivering a nice kick of spice while still being juicy and tender. The Thai curry bowl with rice was rich and aromatic, with a balance of flavors that really stood out.
Overall, the food was delicious, the service was fantastic, and the ambience was spot on. I would definitely recommend Kelsey's Roadhouse for a great meal out!"
Hu Yun Lo
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September 20, 2024
I had a chance to catch up with my friend after half a decade. We were lucky enough to come during happy hour. We couldn't believe the choices in drinks and food. What a great deal. Our server Cassandra went over and above making sure we always had our drinks topped up and would check in from time to time to make sure we were happy with our drinks and food. She definitely went out of her way to melt sure we were comfortable. Thank you!!
The quesadillas and thai chicken bites were delicious. I also enjoyed my nachos.
Elden Faulkner
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May 26, 2024
Very clean. Friendly service. Lots of parking and on bus route. Lots of large screen tvs and nice atmosphere for sports teams, birthdays, etc. Recently renovated. We had an issue with one of our meals that was immediately addressed to our satisfaction.
Jason Feeser
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September 28, 2024
My fries were cold, my steak was med-well instead of well-done. My wife's rice was hard and not fully cooked. Waiter never came back so I could order additional drinks. I asked for steak sauce. Waiter replied they don't have any. I asked for ketchup. Waiter never return with the ketchup. Wife asked another table if we could use their ketchup bottle. Appetizers brought out with the meal, and were cold. Waiter never showed up with bill, we had to go to the bar to pay our bill. When leaving I found the waiter going to 5 other tables on the other side of the resturant getting orders, but no food going to his other tables. I don't recommend going here.
Chirag Bhat
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February 23, 2023
Update: This is a classic example of how the customer service should be. After my review below, the management themselves reached out to me and apologized for the mistakes and invited me again to try them out. And to my pleasant surprise, everything was excellent this time around. Right from the drinks, to food, to service, everything was spot on. Way to go!
Original review: Not a good restaurant and would definitely not recommend it. The drinks arrived very late sunce they only had 1 lady doing everything. She was taking the order, making the drinks and serving them. The drinks weren't that good either. The appetizers were the only good part. The main course chicken was raw from the inside and the owner apologized and gave us free desserts. However, they weren't that good either. The service was extremely slow and the overall ambience wasn't good as well.
Disappointed for sure.
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1550 Upper James St, Hamilton, ON L9B 2L6, Canada
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I recently dined at Kelsey's Roadhouse and had an excellent experience. The atmosphere was cozy and welcoming, with a great ambiance that made for a relaxed dining experience. Our waitress was kind and friendly, always attentive without being intrusive, adding to the overall positive vibe of the evening. We ordered the chicken wings with kettle chips, which were cooked to perfection—crispy and flavorful. The Nashville hot chicken burger was another highlight, delivering a nice kick of spice while still being juicy and tender. The Thai curry bowl with rice was rich and aromatic, with a balance of flavors that really stood out. Overall, the food was delicious, the service was fantastic, and the ambience was spot on. I would definitely recommend Kelsey's Roadhouse for a great meal out!"
I had a chance to catch up with my friend after half a decade. We were lucky enough to come during happy hour. We couldn't believe the choices in drinks and food. What a great deal. Our server Cassandra went over and above making sure we always had our drinks topped up and would check in from time to time to make sure we were happy with our drinks and food. She definitely went out of her way to melt sure we were comfortable. Thank you!! The quesadillas and thai chicken bites were delicious. I also enjoyed my nachos.
Very clean. Friendly service. Lots of parking and on bus route. Lots of large screen tvs and nice atmosphere for sports teams, birthdays, etc. Recently renovated. We had an issue with one of our meals that was immediately addressed to our satisfaction.
My fries were cold, my steak was med-well instead of well-done. My wife's rice was hard and not fully cooked. Waiter never came back so I could order additional drinks. I asked for steak sauce. Waiter replied they don't have any. I asked for ketchup. Waiter never return with the ketchup. Wife asked another table if we could use their ketchup bottle. Appetizers brought out with the meal, and were cold. Waiter never showed up with bill, we had to go to the bar to pay our bill. When leaving I found the waiter going to 5 other tables on the other side of the resturant getting orders, but no food going to his other tables. I don't recommend going here.
Update: This is a classic example of how the customer service should be. After my review below, the management themselves reached out to me and apologized for the mistakes and invited me again to try them out. And to my pleasant surprise, everything was excellent this time around. Right from the drinks, to food, to service, everything was spot on. Way to go! Original review: Not a good restaurant and would definitely not recommend it. The drinks arrived very late sunce they only had 1 lady doing everything. She was taking the order, making the drinks and serving them. The drinks weren't that good either. The appetizers were the only good part. The main course chicken was raw from the inside and the owner apologized and gave us free desserts. However, they weren't that good either. The service was extremely slow and the overall ambience wasn't good as well. Disappointed for sure.