Had an amazing experience with Tim at Rogers! He set up my new phone and plan quickly and made everything super easy to understand. Tim’s knowledge and customer service were top-notch—I'll definitely only deal with him from now on!
Benton Quildon
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December 01, 2024
Poor experience. Waited in line for 45 minutes. My sister received an unlocked phone for her birthday and just needed to her plan to the new phone.. we were not doing that service could not be done as it was Black Friday weekend. My sister has canceled her Rogers phone plan.
Mark Holjevac
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May 14, 2024
Just had a wonderful experience trading in my IPhone .
I was dealing with the manager Ryan who was very professional and extremely knowledgeable. He made sure I knew all of my options before asking me to make a decision.
He informed me they had a promotion that gave me an amazing trade in deal for my old phone and helped me get a number of products to accompany my new phone.
He was also in touch with his district manager Mike throughout the process and Mike was very helpful as well.
I have had bad experiences in the past with other phone companies and this was the complete opposite.
I highly recommend this company and this store in particular!
Thanks again Ryan and Mike
Josh Spadafora
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June 15, 2018
Store is clean and welcoming. The staff are great and better than any other location. The staff at this store do everything to ensure you as the customer are taken care of. All new staff here and all are fantastic. I'd suggest taking advantage of the Rogers MasterCard if you can when you go in. It earns you money back to pay your bill put it towards new devices etc. Enjoy this store. They're great to you and deserve the same back for sure
Monica German
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June 11, 2024
I recently traded in my iPhone to up grade to a iPhone 15. Ryan was a great help and was very patient with me. He got my new phone all set up and transferred everything over. Great service. Thanks Ryan
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1400 Upper James St Unit 20, Hamilton, ON L9B 1K3, Canada
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Had an amazing experience with Tim at Rogers! He set up my new phone and plan quickly and made everything super easy to understand. Tim’s knowledge and customer service were top-notch—I'll definitely only deal with him from now on!
Poor experience. Waited in line for 45 minutes. My sister received an unlocked phone for her birthday and just needed to her plan to the new phone.. we were not doing that service could not be done as it was Black Friday weekend. My sister has canceled her Rogers phone plan.
Just had a wonderful experience trading in my IPhone . I was dealing with the manager Ryan who was very professional and extremely knowledgeable. He made sure I knew all of my options before asking me to make a decision. He informed me they had a promotion that gave me an amazing trade in deal for my old phone and helped me get a number of products to accompany my new phone. He was also in touch with his district manager Mike throughout the process and Mike was very helpful as well. I have had bad experiences in the past with other phone companies and this was the complete opposite. I highly recommend this company and this store in particular! Thanks again Ryan and Mike
Store is clean and welcoming. The staff are great and better than any other location. The staff at this store do everything to ensure you as the customer are taken care of. All new staff here and all are fantastic. I'd suggest taking advantage of the Rogers MasterCard if you can when you go in. It earns you money back to pay your bill put it towards new devices etc. Enjoy this store. They're great to you and deserve the same back for sure
I recently traded in my iPhone to up grade to a iPhone 15. Ryan was a great help and was very patient with me. He got my new phone all set up and transferred everything over. Great service. Thanks Ryan