Excellent Service – Highly Recommended!
I recently purchased the iPhone 16 Plus and had an amazing experience thanks to Partik Patel. He was incredibly knowledgeable, patient, and professional throughout the entire process. He answered all my questions clearly, helped me compare models, and made sure I got the best deal for my needs.
What really stood out was how friendly and approachable he was—no pressure, just genuine help. The whole purchase felt smooth and stress-free. I’m absolutely loving my new iPhone, and I’m so glad I chose to buy it from him.
Highly recommend Partik Patel if you’re looking for honest advice and top-notch service!
Nastia Primachenko
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March 14, 2025
Had a great experience at this location.
Tim is amazing and very helpful gentleman. He quickly went though the possible scenarios for leasing/financing and was able to offer the best deal for me.
However, this review is a big shout out to Ryan - store manager - who not only helped me to set up and trade in my device, but also stayed for an hour after working hours in the store with me to wait for the transfer of data to my new phone. That’s the sign of the best customer service skills)))
P. S. Please give him double the commission for this particular purchase 😂
Gary Geneva
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March 07, 2025
I had an amazing experience at the Rogers store on Upper James, thanks to Tim! He helped me upgrade to a new phone and made sure I got the best plan possible. On top of that, he was able to get me an incredible deal through Good Life, which saved me even more money! Tim’s knowledge, professionalism, and customer service are unmatched. If you’re looking for a new phone and the best deals, I highly recommend going to see Tim!
Arpan Trivedi
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March 22, 2025
Excellent Service at Rogers!
I had an amazing experience at Rogers upper james during Black Friday. The store was extremely busy, but the manager and staff were incredibly helpful and professional. I had an issue with my account, and they patiently listened to my concerns and resolved it in a very positive manner.
Despite the rush, they made sure I got the best deal and walked me through all the options clearly. Their customer service exceeded my expectations, and I truly appreciate their dedication and support.
Highly recommend this Rogers store for their excellent service and commitment to customer satisfaction!
mechanicalmind496
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June 07, 2025
We arrived at 935. Store opens at 930 according to listing. Lights were off. An employee walked in sixty seconds before us, late, at 934. We walk up to the door, and the three employees look over like we’re in the wrong place at the wrong time. I point at my phone and call out it’s 935. They get up, unlock the door, allow us in, and turn the lights on.
Overall I found the customer service lacking. They seemed rude and condescending, and were sitting over in the corner eating on the floor unprofessionally.
I won’t be back to this location if I need service from Rogers.
I actually left Rogers a few years ago due to lack of customer service, and was visiting today with a family member. I’ll be talking to him about switching.
Our Address
1400 Upper James St Unit 20, Hamilton, ON L9B 1K3, Canada
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Excellent Service – Highly Recommended! I recently purchased the iPhone 16 Plus and had an amazing experience thanks to Partik Patel. He was incredibly knowledgeable, patient, and professional throughout the entire process. He answered all my questions clearly, helped me compare models, and made sure I got the best deal for my needs. What really stood out was how friendly and approachable he was—no pressure, just genuine help. The whole purchase felt smooth and stress-free. I’m absolutely loving my new iPhone, and I’m so glad I chose to buy it from him. Highly recommend Partik Patel if you’re looking for honest advice and top-notch service!
Had a great experience at this location. Tim is amazing and very helpful gentleman. He quickly went though the possible scenarios for leasing/financing and was able to offer the best deal for me. However, this review is a big shout out to Ryan - store manager - who not only helped me to set up and trade in my device, but also stayed for an hour after working hours in the store with me to wait for the transfer of data to my new phone. That’s the sign of the best customer service skills))) P. S. Please give him double the commission for this particular purchase 😂
I had an amazing experience at the Rogers store on Upper James, thanks to Tim! He helped me upgrade to a new phone and made sure I got the best plan possible. On top of that, he was able to get me an incredible deal through Good Life, which saved me even more money! Tim’s knowledge, professionalism, and customer service are unmatched. If you’re looking for a new phone and the best deals, I highly recommend going to see Tim!
Excellent Service at Rogers! I had an amazing experience at Rogers upper james during Black Friday. The store was extremely busy, but the manager and staff were incredibly helpful and professional. I had an issue with my account, and they patiently listened to my concerns and resolved it in a very positive manner. Despite the rush, they made sure I got the best deal and walked me through all the options clearly. Their customer service exceeded my expectations, and I truly appreciate their dedication and support. Highly recommend this Rogers store for their excellent service and commitment to customer satisfaction!
We arrived at 935. Store opens at 930 according to listing. Lights were off. An employee walked in sixty seconds before us, late, at 934. We walk up to the door, and the three employees look over like we’re in the wrong place at the wrong time. I point at my phone and call out it’s 935. They get up, unlock the door, allow us in, and turn the lights on. Overall I found the customer service lacking. They seemed rude and condescending, and were sitting over in the corner eating on the floor unprofessionally. I won’t be back to this location if I need service from Rogers. I actually left Rogers a few years ago due to lack of customer service, and was visiting today with a family member. I’ll be talking to him about switching.