Had a great experience at this location.
Tim is amazing and very helpful gentleman. He quickly went though the possible scenarios for leasing/financing and was able to offer the best deal for me.
However, this review is a big shout out to Ryan - store manager - who not only helped me to set up and trade in my device, but also stayed for an hour after working hours in the store with me to wait for the transfer of data to my new phone. That’s the sign of the best customer service skills)))
P. S. Please give him double the commission for this particular purchase 😂
Gary Geneva
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March 07, 2025
I had an amazing experience at the Rogers store on Upper James, thanks to Tim! He helped me upgrade to a new phone and made sure I got the best plan possible. On top of that, he was able to get me an incredible deal through Good Life, which saved me even more money! Tim’s knowledge, professionalism, and customer service are unmatched. If you’re looking for a new phone and the best deals, I highly recommend going to see Tim!
Melanie Ferreira
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March 07, 2025
I originally dealt with a sales representative named Tim at the Ancaster location about a year ago and had a fantastic experience. When I returned and found out he was no longer there, I was disappointed—until I learned he had moved to the Upper James location! I was absolutely thrilled and made my way there, knowing I’d be in good hands. As expected, Tim provided top-notch service, helped me with everything I needed, and made sure I got the best plan and deal possible. If you’re looking for someone who truly cares about his customers, I highly recommend seeing Tim for all your phone needs!
Jacobmfm
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March 07, 2025
Was in there the other day getting a phone, had the best experience and the easiest time getting set up, believe his name was Tim! 11/10 would recommend coming to this location
Selina
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November 26, 2024
Had an amazing experience with Tim at Rogers! He set up my new phone and plan quickly and made everything super easy to understand. Tim’s knowledge and customer service were top-notch—I'll definitely only deal with him from now on!
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1400 Upper James St Unit 20, Hamilton, ON L9B 1K3, Canada
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Had a great experience at this location. Tim is amazing and very helpful gentleman. He quickly went though the possible scenarios for leasing/financing and was able to offer the best deal for me. However, this review is a big shout out to Ryan - store manager - who not only helped me to set up and trade in my device, but also stayed for an hour after working hours in the store with me to wait for the transfer of data to my new phone. That’s the sign of the best customer service skills))) P. S. Please give him double the commission for this particular purchase 😂
I had an amazing experience at the Rogers store on Upper James, thanks to Tim! He helped me upgrade to a new phone and made sure I got the best plan possible. On top of that, he was able to get me an incredible deal through Good Life, which saved me even more money! Tim’s knowledge, professionalism, and customer service are unmatched. If you’re looking for a new phone and the best deals, I highly recommend going to see Tim!
I originally dealt with a sales representative named Tim at the Ancaster location about a year ago and had a fantastic experience. When I returned and found out he was no longer there, I was disappointed—until I learned he had moved to the Upper James location! I was absolutely thrilled and made my way there, knowing I’d be in good hands. As expected, Tim provided top-notch service, helped me with everything I needed, and made sure I got the best plan and deal possible. If you’re looking for someone who truly cares about his customers, I highly recommend seeing Tim for all your phone needs!
Was in there the other day getting a phone, had the best experience and the easiest time getting set up, believe his name was Tim! 11/10 would recommend coming to this location
Had an amazing experience with Tim at Rogers! He set up my new phone and plan quickly and made everything super easy to understand. Tim’s knowledge and customer service were top-notch—I'll definitely only deal with him from now on!